FAQ
We answer some of your most asked questions! For more info on Pig of the Month BBQ – check out our company information. You might also find our Shipping Facts page helpful.
1. So the meat is fully cooked?
Yes! Our meat is slow cooked by us to seal in the special Pig of the Month flavor and save you time. All you have to do is reheat and eat!
2. Can I serve the barbecue the day it arrives?
Our barbecue typically needs about a day to thaw, but if you would like we also include reheating instructions from a frozen state on our reheating card that comes with every order.
3. Do you have any special offers?
We always have something on special. To receive our special deals you must be signed up for our e-mails. Sign up now to get a Pig of the Month Discount!
4. How do I reheat what was just delivered?
The easiest way to reheat our meat products is in a 350 degree oven for 30 minutes to one hour or until the product reaches an internal temperature of 165 degrees. We also include with each order a reheating instructions document. But, if you’ve lost it or the dog ate it, here is the link to it Reheating Instructions.
5. How do I track my package?
You will receive an email the day that your package ships with the tracking number and a link to FedEx. Depending on the shipping method you chose, you can expect to receive your order within 2 days from shipment date. FedEx will leave the package at the address provided without a signature, so when you see it has been delivered be on the lookout!
6. How long can I keep a bottle of sauce once it’s been opened?
Sauce should be consumed within one (1) year from the date it was opened.
7. How long can I keep the ribs in the refrigerator? Freezer?
Our product will last for 2 weeks unopened in the refrigerator or up to 9 months in the freezer.
8. How long will leftovers stay good in the refrigerator?
Products should be consumed within 7 days! How could you wait any longer?!
9. Does any of your products contain MSG, high fructose corn syrup or other preservatives?
No. Preservatives are for jerks. And jerks we are not. See our policy on real and all natural gourmet foods.
10. There was no dry ice left in my box – now what?
We ship your order with the exact amount of dry ice that it need to reach you. Usually, there is none left when it arrives. As long as the meats are cool to the touch they are good to eat. If something happens to your order in route, don’t worry we’ve got you covered with our 100% money back guarantee – we’ll either refund your money or send you a new one. If there is, do not touch dry ice with your bare hands, it will burn you!
11. Why can’t I order just what I want?
You can! Create your own gourmet BBQ and smoked meats package right here!
12. Are any of your products sugar free or do they contain gluten?
Unfortunately, all of our products contain sugar, but we would be more than happy to recommend one of the fabulous sugar free sauces we have found in our travels. We will even go to the trouble for you, of putting together a sugar free package for you, if that would make your life easier.
13. Do you offer any overseas shipping?
Due to the perishable nature of most of our products, we cannot ship meat or sides overseas. We can however ship our BBQ sauces internationally, contact Sales@pigofthemonth.com or 310-737-8431 to place your order.
14. Can I ship to a post office box or APO address?
We cannot ship to PO or APO addresses due to the perishable nature of our products.
15. Can I store my shipping and billing addresses so that I don’t have to enter them next time?
Of course! That is one of the many great features of our new system. When you sign up we require your billing address because it is attached to your form of payment. If your billing address or shipping address changes you can easily change it. You will still be required to input your credit card information every time you order for security purposes.
16. How long can food stay in the box once I receive it?
Once the package is received, you will want to put it in the refrigerator or freezer as soon as possible. Meat left in the box overnight once it has been delivered will most likely spoil. *Please note we can not be held responsible for food that was left unattended after safe delivery*
17. How long does shipping take?
We typically have a 2-3 day lead time before your order will ship since everything is made fresh to order. We don’t like food sitting around our kitchens and we think you’ll appreciate the freshness of our smoked meats.
To learn more about the shipping process, go to our Shipping Page.
18. I lost my password! How do I get it back?
No problem! Go the Forgotten Password page and enter your account e-mail. You will receive an e-mail with your password in it so you can get to ordering some ‘que!
19. What information do I need to give you to set up an account?
*Please note you do not need a user account to place an order*
To setup an account you will need to provide us with a valid email address, a username and password, and billing address. When finalizing your order, you will input your shipping address. For your convenience, you can actually store multiple shipping addresses in your account so you can ship to them at a later date.
20. Where is Pig of the Month physically located?
We are located at 2571 Timber Lane in Dayton, Ohio. We do not offer a dine in location of the “traditional nature”. If you live in the area check out our Local Pick Up page to see which stores carry our meats and sauces. Otherwise we ship nationwide right to your front door!
21. Do I need to be home to accept the delivery?
No. FedEx is instructed to leave the package without a signature. If you’re shipping this as a gift, it’s a good idea to give them a heads up to expect the package.
22. I live in Dayton – where can I pick up locally?
W have several places nearby that sell our ribs, pulled pork, and sauces. To find the closest to you check out our Local Pick Up page.
23. I didn’t get a purchase receipt!
A lot of times when your first order from us, your purchase receipt will get sent to spam on accident. Check there first and if you still can’t find it, e-mail Orders@pigofthemonth.com to request a new one. You can also log in to your account and check on the status of your order and see past orders as well.
24. I’m not sure how much food to order… can you help a brother out?!
But of course!
- 1 rack of our ribs (2lbs) will feed 2 people normally or 1 very hungry hippo.
- The 2 rack package will feed 4 people.
- One pound of pulled pork will make 3-4 sandwiches.
- We suggest each side will feed 2-3 people per pound
- 1 lb of sausages will have 4 links, so plan accordingly.
25. I ordered something but now I’d like to make a change to my order..HALP!
Don’t sweat it. These things happen and we understand. Just e-mail orders@pigofthemonth.com with your first and last name and order number and we will work with you to make any changes.
26. Your name is Pig of the Month… does that mean I’m going to get billed for something every month?
No way Jose! We hate companies that do that – so we would never operate like that. The name originally started because we offered so many different styles of BBQ, but as we’ve grown we’ve dropped some of them. We now offer everything in our gourmet food store as a one time purchase or you can choose to join our BBQ of the Month and Bacon of the Month Clubs.
27. When I order the BBQ of the Month club, can I choose which months I want?
You can choose which month you want to start the shipments, but after that it goes consecutively. Just put your preference into the special date field when checking out!
